Depending on different region's custom restrictions, this may take longer. Once your order is trackable, it will take between 5 to 10 business days to be delivered. You can track your parcel via the email we sent you. You will receive an email with tracking information once your order is dispatched. It is your responsibility to ensure you check out with the correct items and shipping info. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. We take security very seriously, all payments are verified by Stripe to prevent fraud.Ĭontact us as soon as possible if you wish to amend your order. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We process payments using the Stripe payment gateway. #POWERBLOCK REPLACEMENT PARTS FREE#Standard shipping is from $100~$200 depending on the weight of the product, except during Free Shipping seasons. We accept payments from Amazon, Klarna, Visa, MasterCard and American Express. If any such costs are required, it is the buyers' responsibility to pay the balance. However, we are not responsible for customs fees or import duties. We are confident that there will be no customs fees. Your order should take between 5 to 10 business days to arrive at your doorstep. #POWERBLOCK REPLACEMENT PARTS FULL#This will aid in the return/replacement process.Ĭlick here for our full Shipping and Delivery info. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. It is your responsibility to INSPECT the merchandise prior to delivery agent's departure. If you wish to change the address after the item is already in your area, the carrier may charge a fee. If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible. If you schedule an appointment then are not present without contacting the carrier, the carrier may charge a redelivery fee. You must be present for delivery and a signature is required. If this happens, you may lose any shipping fees you paid for the item when the item is refunded.ĭelivery is scheduled beforehand and usually takes place MONDAY-FRIDAY during business hours. If they cannot reach you, or cannot arrange delivery, the item will have to be shipped back to us. Please double check the phone number current. The freight carrier will make attempts to contact you by your phone number on your order to schedule delivery. Delivery orders usually arrive within 5-10 business days. This refers to the time it takes for items to be shipped from our warehouse to the destination. All orders are usually sent to our Manufacturing & Shipping team for dispatch within 24 hours after the order is placed and payment is received. Order verification, tailoring, quality check, and packaging. To submit a warranty claim, please submit a ticket on our support portal.The time frame for order delivery is divided into two parts: If expedited shipping is requested, there will be an additional charge. We will provide free standard shipping (USPS First Class / UPS Ground) when sending the replacement product back to you. Please allow up to 10 business days (from the time we receive the return) for your warranty item to be processed. The customer is solely responsible for shipping defective product back to us.Ĭustomers are responsible for Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Advance replacements are not provided under any circumstance. The limited warranty is not applicable on consumable items, items marked as used or clearance, or items bought from unauthorized dealers. Our limited warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss or theft. Our warranty provides coverage for defects in manufacturing only while supplies last. All products purchased as new carry a 2 Year/24 month Limited Warranty from Fotodiox from date of purchase.
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